FAQ

**BE SURE TO VISIT MY TUTORIALS PAGE FOR MORE HELP!**

MY HYPERLINKS AREN’T WORKING!
If your hyperlinks aren’t working in any one of my digital products, make sure you are on Reading Mode, not Writing Mode. They will not work in Writing Mode.

I BOUGHT THE DIGITAL STICKERS ON ETSY AND IT SAID IT COULD BE USED ON NOTABILITY – HELP!
In Notability you will download and use the included PNG images that came in the zip file with your downloads. Then you add the stickers via the photo library.

I TRIED THE FREE VERSION OF THE LANDSCAPE/PORTRAIT COMBO NOTEBOOK AND I CAN’T FIND THE FEATURE WHERE YOU DOUBLE TAP ON THE COIL TO ADJUST THE PAGE. WHAT AM I DOING WRONG? I AM USING NOTESHELF.
You aren’t doing anything wrong at all. In Notability and Noteshelf, you just have to pinch your fingers in and out to re-size it to the page. Only GoodNotes has the double-tap to re-size.

ONCE I HAVE DOWNLOADED THE NOTEBOOK, HOW DO I SAVE JUST THE PAGES I HAVE USED AND NOT THE TABS OR OTHER PAGES?
You can export as a pdf the individual pages you want to save. If there’s multiple pages, go into the thumbnail view and select multiple pages then the export button. 

The tab dividers are part of the entire document – they aren’t separate. So they do show up on every single page since this is a digital notebook unlike a paper notebook where it is separate.

MY WRITING/DRAWING IS NOT WORKING LIKE IT WAS YESTERDAY!
If you find things not working properly or like they normally do, make sure your app is updated to the current version. If it is still happening after an update, the developer usually gets right on it within a couple of days. If that doesn’t do the trick, make sure your device is updated.

A great resource is to join a Reddit Group for the specific app you are using. I know GoodNotes, Noteshelf and Notability have really active groups. People constantly post current glitches of things not working properly so at the very least, you won’t feel like it’s just you :-)

SOME OF MY STICKERS DO NOT HAVE A TRANSPARENT BACKGROUND.
I bet you saved them to your camera roll on your iPad. There is a big glitch that has been around for a long time where when you save a transparent PNG image to your camera roll, it turns it into a JPG with a white background. The workaround is to save the PNG images that you purchased from me to Dropbox or Files and then do a split screen and drag the stickers/images into your document.

I WOULD LIKE TO START USING DIGITAL PLANNERS OR NOTEBOOKS, BUT I AM AFRAID THEY WILL GET DELETED OR LOST.
The digital world has come a long way, it is hard to lose things these days. Some things you can do, though, to be safe is to enable “Auto Back Up” in the app you are using. You can also export your work as a single page or a full PDF and then save that to your computer or cloud. So technically you can save your completed notebooks or planners forever as a PDF. And… you can print those pdfs too!

CAN YOU DESIGN A CUSTOM…..?
Currently we are not taking on any custom orders. We are in the process of rolling out so many new items, we just do not have the time. However, if it is something small or you just want a planner in a color we don’t already have, use the comment form below!

WHERE ARE YOUR BOUND PLANNERS?
Due to an injury I am not making bound planners anymore, and I have to say I am so glad because Digital Planning is a million times better. Visit the downloads page to give it a try!

How can we help?

If you have a general question or need help, visit my contact page and either myself or someone from my team will get back to you within 24 hours. If you have a question that might also help others, I will add it to my FAQ.

Thank you!